problem signing in
1680 Views 5 Replies Latest reply: 2015-12-04 03:11:48
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Level 2
(27) points
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Level 10
(10965) points
Hi, it seems that you were having issue on registering MD802. Please email to support@autel.com with its serial number and screenshots when registering on website. -
Level 2
(27) points
Thank you, I sent the info. you requested, just to clarify when I try to update system says that my SD card does notmatch with User ID, and that is as far as I can go. And thanks in advanced. -
Level 10
(10965) points
Hi, you need to register the S/N of the MD802 on your account first then you can download update to the SD card. I have checked here and there is no mail from your mail bobbycharlie@att.net to support@autel.com. Please check and resend the mail. Thanks! -
Level 2
(27) points
I have tried this procedure and when I do, system says...."PRODUCT HAS BEEN REGISTER" Early today I got a message from customer service in which I was told that my ID is register under someone else. I was advice to log in with that ID, but how can I, don't know their password -
Level 10
(10965) points
Hi, what is the serial number in your tool (settings--about)? If you don't want to say it here, you could just tell us by sending email to support@autel.com.
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